We ship anywhere in the United States via USPS, UPS and FedEx. Please contact us for international shipping quotes.
Tracking Your Order: Once your item has shipped you will receive an email with the shipment tracking number.
Shipping and Handling Rates: All orders are shipped via ground services. Expedited shipping is available upon request. Rates are calculated at checkout based on item weight and shipping destination. Free local pick up offered. Enter PDXlocal in promo box.
Your order will ship from our headquarters in Portland, Oregon, within three business days from order placement. Shipping times vary from 2-7 days depending on location. Shipping times to non-lower-48 states can take an additional 7-14 days.
Return Policy: Items eligible for return must be sent back to us in the same condition you received it within 14 days of the date it was delivered to you. Return shipping cost is the responsibility of the buyer. Returns may be sent to: Alice Sergeant Design, 6237 SW Round Hill Way, Portland, OR, 97221. Your refund will be processed back to you via original payment method within 7 business days of return receipt.
If an item is received damaged please contact customer care immediately. To expedite your claim, please email photos of the damaged merchandise and box (if applicable). You will receive a replacement of the same item at no cost to you if additional inventory is available to ship at that time . Alice Sergeant Design will have the defective product picked up at no cost to you; item must be in its original packaging.
Customer Care Contact Information